The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Limitation of Liability

    Under no circumstances shall BlissfulHair be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, any products or materials purchased from this site, whether in an action of contract, negligence arising out of or in connection with the use or performance of the products purchased from this site.



  • Copyright
  • All content appearing on this Web site is the property of:

    BlissfulHair.com

    Copyright © 2012-2017 BlissfulHair.com. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2017 BlissfulHair.com. All rights reserved.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BlissfulHair.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if BlissfulHair.com believes that customer conduct violates applicable law or is harmful to the interests of BlissfulHair.com and its subsidiaries.




  • Privacy Policy
  • Privacy Policy

    BlissfulHair.com policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience easy. Strict guidelines are enforced in order to keep your personal information safe and private.

    BlissfulHair.com takes your privacy very seriously. We do not sell or give away sensitive personal information (such as credit card information, driver's license information) to any company outside of  our company.  Because we respect your privacy, we have procedures to ensure that your personal information is handled in a
    safe, secure, and responsible manner. We have posted this privacy policy to let you know what kind of information we collect, how it is handled, what choices you have regarding our use of your information, and how you may access some of the
    information you provide to us. As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

    Whenever you shop with us online, we obtain from you the information we need to complete your transaction only. This may include your first and last name, your address (the address the card is billed to), your billing address (city, state, and zip code), name on the credit card, your credit card number and expiration date, your
    telephone number, and e-mail address.

    In an effort to provide the best service to our clients, BlissfulHair.com periodically may or may not record phone calls for quality and training purposes. We may also send out special offers or coupons through e-mail, when registered on our mailing list. At any time you may unsubscribe to our mailing list by clicking *unsubscribe* on the promotion e-mail.

    Secured Shopping

    To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also securely  monitored every minute to make sure that we are always open 365 days, 24/7 for an enjoyable and safe shopping experience.

    Payment Options
    We proudly accept all major credit cards, debit cards, and Gift Cards.






    NOTE: Credit cards are charged upon order placement. Thus, we do not honor any cancellation request after an order has been submitted.

    We do not accept  personal checks or Cash On Delivery.

    Online Order

    We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

    1. When you are ready to check out, you will be taken to a secure page and section of this site.
    2. You will be asked to fill out information on the check out:
    • Your name (as it reads on your credit card)
    • Your billing address (to verify authorization)
    • Your phone number (for order check-ups)
    • Your e-mail (where you can receive order confirmations and tracking info or for verification.)
    • Your credit card type, number, cvv code, and expiration date


    BlissfulHair.com uses SSL (Secure Socket Layers). Shopping online with us is 100% Secureand Safe.  

    This site is tested and certified daily to pass the FBI/SANS Internet Security Test. Every creditcard purchase you make while shopping with us online is safe because we support 128 bit Encryption SSL - the Industry Standard. This secure server software is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    Throughout the transmission, nobody can see your details, most importantly your credit card details. And thus, the success of our secure server.

    Your browser may prompt you with a warning about submitting to a secure site, just click OK, and continue. You may experience slower response time while shopping, due to the extra processing required on your computer and the server computer.

    We hope that we have been able to offer you some information that has given you confidence in using our secure online shopping system.



  • Shipping & Delivery
  • BlissfulHair.com utilize United Parcel Service (UPS) and United States Postal Service (USPS) forcustomers who choose Standard shipping method or UPS Ground shipping method. If you musthave a specified carrier UPS/USPS, please specify on the comment line.

    For US P.O. Boxes, please choose Standard shipping method. For UPS orders, you can trackyour order on
    www.ups.com and for USPS orders, you can track your order within 48 hours on www.usps.com All packages which ships via UPS or USPS Priority Mail will accompanydelivery confirmation #, once the package tracking info shows delivery confirmed, BlissfulHair.com will not be responsible for any stolen or lost packages once the package is confirmed delivered by our tracking system. For any orders that does not need to be left without customer's consent please comment on comment line for the carrier to not leave the package. You can also comment on a designated area you would like the carrier to leave the package. If you need the order
    by a certain date when choosing one of our express shipping methods, we recommend that this date is clearly written on the comment line. We will do our best to accommodate this for all of our customers. If we are not able to meet this date, we will contact you b e-mail.

    All Next Day/Express and 2nd day Air, 3 Day Select Services are referred to the actual TRANSIT TIME, not referred to the actual order processing time. Additional processing time may take up to 48 hours.  Please note that 3Day Select, 2nd Day Air, Next Day Air, does not count Saturday or Sunday as a business day.  Some destinations, Next Day or 2nd Day Air will not guarantee the exact delivery date due to location circumstances. UPS does not run on weekends. If a customer must receive an express order on SAT, please specify on the comment line. Additional $15.00 surcharge will apply automatically in addition to the express shipping charge. Express packages
    may or may not ship to only the billing address. Some orders may be approved and can be shipped to addresses other than billing address after further verification. If you are residing in Hawaii, Alaska, please do not choose 3 Day Select. UPS is not able to ship 3 Day Select. 2nd day Air will be utilized without notice to not cause any delays at an additional charge.






















    Orders with Bill to Ship to Different Address
    We do not ship our orders to an address other than billing due to security purposes exception of apo and fpo orders. If you are not located in the military base or overseas and you are needing an order to ship to an address other than billing, please notify us by e-mail prior to placing your order for approval. Orders submitted with ship to and bill to in another state will not be processed and may be rejected without further notice or may automatically ship to the billing address without notice. Orders with credit card billing addresses not matching could also be subject to delay or further verification without notice.

    Same Day Shipping & Delivery Dates
    BlissfulHair.com is one of the fastest shippers on the Internet. If you place your order Monday - Friday before 5pm est, the order will usually ship the same day, but is not guaranteed. Orders placed after the 6pm est cutoff will usually ship the next business day. Most orders are shipped within 24-48 hours. Orders placed between Friday 6pm eastern time and Monday 5pm eastern time will usually ship that Monday. If you are unsure of the guaranteed date, please specify on the comment line when you need the order by. If the date can not be met, we will contact you for other options. Customers who do not specify a needed delivery date, BlissfulHair.com does not guarantee any specific delivery dates.  All orders with free shipping are delivered via USPS parcel post with Delivery Confirmation.  All orders with free shipping are expected to arrive within 5-8 days and not gauranteed by BlissfulHair.com.

    Estimating Arrival Dates
    Most packages utilizing standard ground delivery arrive within 4-6 business days. The ship date is not included when calculating the estimated delivery date or the processing time. Please note that our customers do receive their orders earlier than expected. All estimated arrival dates are estimates only and not guaranteed by BlissfulHair.com

    Shipping And Handling Charges: (UPS)   USPS
    From          To        Standard   3 Day  Next Day  
    $0 to          $14.99    $8.95    $17.98   $24.95  
    $15.00 to   $34.99    $9.95    $49.95     $29.95     
    $35.00 to   $49.99    $10.95    $49.95     $39.95  
    $50.00 to   $69.99    $11.95    $59.95     $44.95
    $70.00 to   $99.99    $12.95  $69.95      $49.95
    $100.00 to $119.99  $12.95  $69.95       $54.95    
    $120.00 to $149.99  $14.95  $69.95       $59.95
    $150.00 to $199.99  $16.95  $69.95       $64.95  
    $200.00 to $249.99  $17.95  $69.95       $69.95
    $250.00 to $299.99  $19.95  $69.95       $74.95  
    $300.00 to $349.99  $24.95  $69.95       $79.95
    $350.00 to $399.99  $26.95  $69.95       $79.95
    $400.00 to $449.99  $29.95  $69.95       $79.95
    $450.00 to $499.99  $34.95  $69.95       $79.95

    More estimates online for higher brackets. For orders in the higher brackets such as $300 or more,
    additional shipping charges may be added due to the overweight of the items.

    Orders may or may not SHIP AHEAD, when out of stock items are included in multiple item orders. If an order is SHIPPED AHEAD and the shipping method is by air, (Next Day, Next Day Saver, 2nd Day Air) the remainder of the order will ship via UPS/USPS Ground. Backorder items will ship as soon as the item is available.

    International Shipping and Handling Fee, Payment Information:
    SPECIAL: Hawaii, Alaska, Puerto Rico, US Virgin Islands, and Guam orders are automatically added $5.00 Extra shipping charge.

    Prioriy Mail (2-3 Days) Surcharges by States:

    Due to the ever increasing costs in shipping, Blissfulhair.com must charge a $3.00 surcharge to the following Western States:

    California, Washington, Oregon, Nevada, Arizona, Utah, Colorado, New Mexico, Idaho, Wyoming, Montana.



  • Sales Tax
  • BlissfulHair.com charges sales tax for merchandise ordered on this Web site for the state of TN only.  Any state other than TN, the buyer is responsilble for filing all applicable sales taxes in the state that they reside.  



  • Return Policy
  •  

    Customer Service & Return Policy


    Exchange & Refund Policy  

    If you’re not satisfied for any reason with your purchase, we offer
    exchange, refund, or in store credit. We offer simple, quick and easy exchange for another color or style. Exchanges apply only to eligible items (see below). We do not sell refurbished or previously
    owned products.  All items purchased are brand new.  In order for us to return these products to the manufacturer, a 15% restocking fee will be applied for all exchanged merchandise.  Refunds will be charged a 30% restocking fee.

    • 15% Restocking Fees will be charged with your eligible exchange. Shipping charges will apply.
    • 30% Restocking Fee on all refund requests.
    • The same credit card and shipping method submitted with your original order will apply for your
    exchange order, unless specified otherwise on the Exchange Note.
    • Any balance remaining after your exchange will be kept as an in store credit.

    Exchange & Refund Product Eligibility

    Eligible product(s):

    • Must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags
    attached) and in original packaging.
    • Odor-Free (Any odors on the product will render the product ineligible for any return)
    • Item(s) must be returned within 14 days of receiving your original order.

    Ineligible Product(s):

    • Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, and
    special order items are not exchangeable or refundable.  

    • If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be
    ineligible and deemed unauthorized.
    • All electrical appliances carry a full manufacturer's warranty. Please contact the manufacturer for
    additional information should you need a replacement.

    If your product is ineligible for exchange or return, we will:  
    • Return the item(s) to you at your cost. Shipping cost will be applied to the credit card number used for purchase.

    Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange
    fees and/or handling fees are not waived. Please choose carefully.

    How to Request an Exchange

    Requests for exchange must be made within 14 business days of receipt of product(s). Exchanges must be pre–authorized by BlissfulHair.com with an RMA (Return Merchandise Authorization) Number.
    Without an RMA the item(s) will incur a 50% unauthorized product fee.

    Please do the following only after you are sure your item(s) is eligible:

    1. Email info@BlissfulHair.com to request your RMA number.
    Be sure to include your ORDER # with this request. You will receive an email response with your RMA
    number and instructions on how to exchange and return the product.
    2. Exchange items must be returned to BlissfulHair.com within 14 days from receipt of the RMA number.
    Once BlissfulHair.com receives your exchange package, please allow up to 5 business days for the
    exchange process to complete.

    How to Prepare Your Exchange Package

    Outside of Package:
    1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no
    visible RMA will be refused.
    2. Ship item(s) in a sturdy cardboard box with all original packaging as damaged packages are ineligible
    for exchange.
    3. Include a copy of the Packing Slip, including a note including which item(s) you would like to
    exchange for. This information should include item number, quantity, and price.

    Return Address:
    BlissfulHair Exchange Department
    3246 Jackson Ave.

    Memphis, Tennessee 38122

    Shipping Costs on Exchange

    Shipping charge of $8.95 or more will apply on all exchanges depending on the weight of the package.
    We ship via UPS or USPS, unless instructions in the exchange package specify otherwise.

    Insufficient Address

    Packages returned due to insufficient address or unclaimed will not qualify for a refund. This
    includes any packages that was shipped to the address entered by the customer. We cannot
    alter any shipping address prior to shipping unless specified by the customer. We can reship
    at a surcharge or be eligible for store credit only. Shipping charges are not refundable.

    Changes to Order

    A fee of $5.00 will automatically be charged for any changes or modifications you request to your order
    after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes.
    Requests for changes must be approved from our shipping department to ensure the order has not been processed or shipped. Changes must be e-mailed to info@BlissfulHair.com

    Back Orders
    If a backorder occurs on your item(s), you will be placed on a priority waiting list. We will promptly
    ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If back ordered item(s) are not received in a reasonable length of time, email info@BlissfulHair.com

     

    Cancellation or Refusal Policy
    All of our orders are processed and shipped immediately to expedite your orders. Order cancellations
    made after you have submitted your order will not be accepted. Color changes to an order will be given
    all effort, but may not be fulfilled. For any shipments returned to us due to an incorrect address or refusal upon delivery, there will be an additional shipping charge added to reship. Shipping and handling charges are non refundable. Once a refused package is returned to us, a restocking fee charge of 40% will be deducted from the total. Orders may reship without notice to the corrected address or with another shipping carrier.

    Address Change/Update Policy
    Any address change request made via e-mail or phone after the order has been processed and during
    the transit via UPS will be charged $10.00 automatically upon customer's request to change or update
    address.

    Stock Availability Question
    Any item/items that are listed on our site is in stock ready to ship. Any items that does not have an
    ADD TO CART button are not available. These items may have been discontinued or not yet released
    by the manufacturer. We do not have any estimated dates of availability on any of unavailable items.

    Lost or Stolen Packages
    BlissfulHair.com will not be responsible for stolen packages after the merchandise has been confirmed to have been delivered according to our tracking system. We will do our best to inquire USPS and UPS to help you assist in retrieving your package. If the package was left by UPS and you do not have your package, please contact us at info@BlissfulHair.com immediately for us to start an investigation with UPS. They will complete the investigation within 7 business days. We will reship the package at this point by requiring signature for the replacement. BlissfulHair.com will not reship any replacement package without the completed investigation by UPS.

    Risk of Loss
    BlissfulHair.com makes every effort possible to prepare and ship out items in a timely manner. Once item(s) leave our warehouse, risk of loss is passed on to the purchaser and we cannot be held responsible for any items that have yet to arrive in customers possession. We will be glad to prepare a case with the United States Postal Service in order to have them investigate where the item is. The USPS will then contact customer and will do its best to resolve the situation. We cannot be held responsible and will not be able to refund or send a replacement due to loss, stolen packages, or late arrivals.

    Tracking Your Order
    Please email your full name, order # if possible to info@blissfulhair.com

    Shipping Delays
    We are not responsible for late shipments due to holidays, natural disasters, or carrier
    delays. Please keep in mind holidays do not count as a business day and should be
    considered when calculating shipping times. If you need additional information,
    please email us at info@BlissfulHair.com

     

    Fraud & Theft
    CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE
    HIGHEST EXTENT OF THE LAW.

    Policy Changes
    BlissfulHair.com reserves the right at our discretion to make changes to these policies.
    Please check this page periodically for changes.

    Price Match
    BlissfulHair.com reserves the right at our discretion to limit to which companies we price match.  Please email the lower priced item URL to info@blissfullhair.com  We will contact you within 10 to 20 minutes.

    Order Processing Info
    BlissfulHair.com reserves the right to refuse and cancel any orders at our discretion without notice



  • Store Hours
  • Mon-Fri 10am - 5pm EST